BOOKING YOUR STAY
When you make a booking you must complete a booking form, accepting on behalf of all your party the terms of these booking conditions and giving details of a credit card as a guarantee.
This credit card will not be charged if your notice is more than 30 days prior to arrival.
The total booking amount will be accounted as per the following table:

more than 31 days: nothing

30 - 15 days: 20% of total amount due

14 - 3 days: 50% of total amount due

2 - 0 days and no-show: 100% of total amount due

A binding contract will come into existence when we receive the guarantee of your credit card and when we issue our confirmation, or, in case of a booking made within 30 days of departure, when we bank payments as per above

PAYMENTS
Credit card payments are requested.

CANCELLATION BY YOU
If you decide to cancel your stay a fee will be charged as follows (shown as a percentage of the total price).
You pay cancellation fees of:

more than 31 days: nothing

30 - 15 days: 20% of total amount

14 - 3 days: 50% of total amount

2 - 0 days: 100% of total amount

CANCELLATION BY US
We reserve the right to cancel confirmed bookings, which very occasionally happens , and in that event, we will advise you as quickly as possible. Unless the cancellation results from your failure to comply with any requirements in these booking conditions, we will offer you the choice of the following options:

you may accept an alternative stay of a similar type and standard which we specifically offers subject to availability (if the new stay price is less than the price of the cancelled one we will refund the difference)

you may ask for a full refund of all money you have paid

FORCE MAJEURE
Except where otherwise specified in this booking conditions, we regret we can not accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by circumstances amounting to " force majeure" or you otherwise suffer any damage or loss as a result of " force majeure". Conditions " force majeure" means any event which we could not, even with all due care, foresee and avoid.

COMPLAINT
If you have a problem or complaint during your stay, you must inform our office as soon as you become aware of it. As soon as possible thereafter, we will endeavour to put things quickly right. In the event that a complaint is not promptly resolved, you should repeat the complaint in writing. Please follow this up within 10 days of your return home.

Il Porticciolo Viaggi is a registered business name.

IL PORTICCIOLO VIAGGI-Via IV Novembre 80 I-22017 MENAGGIO (Como)
Phone: +39.0344.30226 Fax: +39.0344.30508
www.ilporticcioloviaggi.it
www.ilporticcioloviaggi.com

Il Porticciolo Viaggi
Your Holiday partner on Lake Como
Iata ref.numb. .38218062